Service

Returns and Exchanges

You can return or exchange your order up to 14 days after receiving your order.

Undamaged products in the factory package can only be returned stating our RMA number. You can request the RMA number with our RMA request form. The number must be mentioned on the outside of the package. With a return we will refund the returned goods. You pay the costs for return to our warehouse in the Netherlands. The return of products ordered especially for you isn’t possible.

Technical support

For questions regarding the bought products, you can send an email to [email protected]. Please mention your order number or the date of purchase.

Warranty

Antratek offers a 2 year warranty on all hardware products. The warranty includes free repair by the manufacturer. The shipping costs for the return to us will not be refunded. The shipping costs for the return of the repaired product will be paid by Antratek. To make a warranty claim you need to request a RMA number with our RMA request form.

Other delivery conditions

Delivery to individuals is subject to the conditions set forth at Thuiswinkel.org. Delivery to companies are governed by the FHI Gerneral Conditions of Delivery 2010. On request we will send you a copy.

Quotation request

Quotation for administration
Do you need a quotation for your ordering process, this can be done quick and easily on our website:
 Place the wanted products in your shopping cart
 Proceed to the check-out
 Fill out the company details
 Choose right below the button ‘place order’ for PDF offer and save of print the offer for your administration.
Be aware, the order has not yet been placed.
 

Quantum discounts
On our website you can find quantum discounts with several products. When these discounts aren’t mentioned with the product you are interested in, please contact us. We will create a suitable offer for you.
 

Reseller services
Antratek Electronics offers solutions for resale. We are open for special reseller agreements based on revenue. We also have technical solutions to link with our product database. Feel free to contact us for the possibilities.

Product development

Through our many years of experience in the field of electronics we have built a reliable network of partners. Together with these partners we can offer assistance on various areas of your project. Feel free to contact us for a non-commital conversation.

Customized products

Our suppliers are often prepared to customize products when production quantities are needed. Do you require a product change, call us without any obligation.

Product Lifecycle Guarantee

Are you interested in using parts or modules supplied by Antratek for the production of you own product? Then it is important that the parts will be produced for a guaranteed period of time. Only then you can make sure that your product has a minimum lifecycle for your customers. Of course we can advise you on the stability of our suppliers for production purposes. And if necessary we will request an official Lifecycle Guarantee certificate for you.

Connection procurement system

Many large organisations use their own procurement software for administrative reasons. This can limit the product range or the number of suppliers. Antratek likes to assist you in finding a solution for realising a XML connection with your system or even your own webshop environment which can be altered to your wishes. You can contact us to discuss your ideas and wishes.