Service
Returns and Exchanges
You can exercise your right of withdrawal up to 30 days after receiving your order.
Undamaged products in the original factory packaging can only be returned stating our RMA number. You can request the RMA number with our RMA request form. The number must be mentioned on the outside of the package.
Return shipping costs are at the customer’s expense, unless the product is defective or there was an error on our side.
If you exercise your right of withdrawal within 30 days after receipt, we will refund the full purchase price, including the standard outbound shipping costs. Any additional costs resulting from a delivery method other than our standard delivery option will not be refunded. For returns outside the withdrawal period, shipping costs will not be refunded.
Returns are not possible for products ordered especially for you.
Technical support
For questions regarding the bought products, you can send an email to support@antratek.com. Please mention your order number or the date of purchase.
Warranty
Antratek offers a 2 year warranty on all hardware products. The warranty includes free repair by the manufacturer. If the product is defective or the warranty claim is valid, the shipping costs for returning the product to us will be paid by Antratek or reimbursed by us. The shipping costs for the return of the repaired or replacement product will be paid by Antratek. To make a warranty claim you need to request a RMA number with our RMA request form.
Other delivery conditions
Delivery to individuals is subject to the conditions set forth at Thuiswinkel.org. Delivery to companies are governed by the FHI Gerneral Conditions of Delivery 2010. On request we will send you a copy.
Quotation request
You can easily and quickly request a quote at any time directly on our website:
- On the product page, next to the order button, there is a button to add the product to your quote.
- If you have added products, you can see them in an overview in the quotation environment by clicking on the quotation button at the top right.
- Once you have completed the quotation, you can submit it to us. Please note that you must create an account so that we can contact you.
- You will receive a quote from us by email as soon as possible. This quotation is also available in your account environment and can be immediately converted into an order if desired.
It is also possible to send us your quote request by e-mail. You can send this to info@antratek.com.
Connection procurement system
Many large organisations use their own procurement software for administrative reasons. This can limit the product range or the number of suppliers. Antratek likes to assist you in finding a solution for realising a XML connection with your system or even your own webshop environment which can be altered to your wishes. You can contact us to discuss your ideas and wishes.
Product development
Through our many years of experience in the field of electronics we have built a reliable network of partners. Together with these partners we can offer assistance on various areas of your project. Feel free to contact us for a non-commital conversation.
Customized products
Our suppliers are often prepared to customize products when production quantities are needed. Do you require a product change, call us without any obligation.
Product Lifecycle Guarantee
Are you interested in using parts or modules supplied by Antratek for the production of you own product? Then it is important that the parts will be produced for a guaranteed period of time. Only then you can make sure that your product has a minimum lifecycle for your customers. Of course we can advise you on the stability of our suppliers for production purposes. And if necessary we will request an official Lifecycle Guarantee certificate for you.